Contact Us

Contact the SPCA Shop team at Wellington SPCA.

The SPCA team are here to help you with your order enquiries. We recommend checking the FAQ's first, and then if you still require help please feel free to get in touch.

As a streamlined organisation dedicated to putting profits back into helping animals in need, we have restricted hours where you will be able to speak to an SPCA staff member directly, in most instances it would be best to contact us by email so that we can ensure all queries are answered promptly.

Tracking your order

If you are wanting to track & trace the progress of your order, please see the tracking information supplied on the automated email notification sent to you when your order was fulfilled. This email includes a link to the NZ Post Courier Post website so you can easily track your order.

If you did not receive this email, we apologise. Please contact us at spcashop@wellingtonspca.org.nz and we will provide you with the tracking details.

Email Us

If you have access to email feel free to contact us via this method, and we will get back to you within 24 hours, or on the next business day. This is the best way  to get in touch.

Email: spcashop@wellingtonspca.org.nz

Call Us on 0800 SPCA Shop or 0800 7722 7467

This number is attended on week day 9-5pm

Please DO NOT email us with any URGENT complaints of animal cruelty or neglect; or any animal emergency requiring prompt action. 

Instead, call us on 0800 INSPECTOR - (0800 467732867) to speak to our Welfare Response Team. We have Inspectors available for cruelty complaints during business hours, and an after hours service for urgent ambulance duties. All calls are recorded and dispatched to an officer where appropriate, so you can be assured the right person will respond. 

When you are calling the SPCA Shop number there may be times when we are unable to respond to your call. If this happens please leave a message with your name, phone number and a brief message and we will call you back as soon as possible. Please speak clearly and slowly when leaving your name and number so we can get hold of you easily.
If you are calling over the weekend we will most likely return calls during the week.
Staff who manage the website also have other roles within the Wellington SPCA helping animals in need. 

Please note, the 0800 SPCA Shop or 0800 7722 7467 number is for enquiries about web orders only and is not the contact for Wellington SPCA office, animal welfare or vet services - for these enquiries please phone the centre on 04 389 8044 and choose a service from the menu.

WELLINGTON SPCA NEWTOWN ANIMAL CENTRE AND VETERINARY CLINIC

Wellington SPCA: (04) 389 8044

Veterinary Clinic Newtown Centre: (04) 245 0105

Physical address: 140 Alexandra Road, Newtown, Wellington 6021, New Zealand

Postal address: PO Box 7069, Newtown, Wellington 6242, New Zealand

Adoption and viewing hours: Monday to Sunday 10am to 4pm

Shop hours: Monday to Sunday 10am to 4pm

Veterinary Clinic hours: Monday to Friday 8am to 7pm, Saturday and Sunday 9am to 4pm

Please note: Veterinary consultations are by appointment only.

Closed: Good Friday and Easter Sunday, ANZAC Day morning until 1pm (25 April),
Christmas Day, New Year's Day.

Find Us

Looking for the Wellington SPCA? You can find us at 140 Alexandra Rd, Newtown
Come and visit this historic site that was once the Wellington Fever Hospital and is now a safe haven, shelter and vet clinic to abandoned and neglected animals and those that can no longer be cared fro by their owners.
Wellington SPCA is a hive of activity 7 days a week and you can come and view the animals up for adoption, shop for pet products including pet food on site, or book your pet in for a vet appointment. Please Note: This is a normal vet service and payment must be made at the end of the appointment.